Frequently asked questions to help you buy a voucher, a gift box or an item - Hotel Paradiso
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format for a customized experience at Hotel Paradiso.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are sent immediately in digital format, allowing the lucky recipient to book their dates at Hotel Paradiso.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Hotel Paradiso.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. Digital delivery is immediate, while mail takes a few days. Enjoy the unique experience of Hotel Paradiso.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Hotel Paradiso.
How do I create a group fund and invite people?
To create a kitty and offer an unforgettable cinematic experience, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize your gift as you wish at Hotel Paradiso.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift card starting from 150€ to offer a custom night at Hotel Paradiso. The proposed gift sets have predetermined amounts, such as the Grand Bain at 389€ or Cinema Paradiso at 259€, for unique cinematic experiences.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with Hotel Paradiso.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at our establishment, Hotel Paradiso.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer a unique experience to your loved ones. All the boxes will be included in a single order, for immediate delivery in digital format. Take advantage of this opportunity to make several people happy at once at Hotel Paradiso.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Hotel Paradiso.
How do I purchase or give a gift box?
To offer an Hotel Paradiso gift box, select your box, add it to the cart and finalize your order. You can customize the box with a message before giving it. The lucky recipient will be able to book their dates at Hotel Paradiso.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift card with a custom amount for a tailored experience at Hotel Paradiso. The recipient can choose from our cinema rooms and customize their stay according to their preferences, with validity across all our rooms starting from €150.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Hotel Paradiso offers unique cinema rooms and suites in Paris, equipped with laser video projectors and 3-meter-wide screens, for an unforgettable cinematic experience.
Is the gift box customer service reachable by email?
You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours to help you make the most of your experience at Hotel Paradiso.
Is the gift box customer service reachable by phone?
The customer service of Hotel Paradiso is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also contact them by email or through the online form. Fully enjoy your cinematic experience at Hotel Paradiso.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Hotel Paradiso website. Log in with the credentials provided when you purchased your gift box to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of Hotel Paradiso.
Is there a dedicated customer service for gift boxes?
Hotel Paradiso offers a dedicated customer service for any questions regarding your gift box. You can find answers to your questions via our website or directly at the establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at Hotel Paradiso. You will find information about booking, validity, and the services included in your unique cinematic experience.
Is spa access included in my gift box?
Access to the spa is not mentioned in the inclusions of Hotel Paradiso's gift boxes. Check the details of your box to confirm the inclusions.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box has the same services as other guests at Hotel Paradiso, subject to booking conditions. Hotel Paradiso offers a cinema that is experienced, shared, and amazing, in a unique place where cinema is everywhere. Fully enjoy the Paradiso experience.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Hotel Paradiso.
Is parking included in my gift box?
Parking is not included in the Hotel Paradiso gift boxes.
Is breakfast included in my gift box?
The continental breakfast is included in some Hotel Paradiso gift boxes, such as the 'Le Grand Bain' or 'In the mood for love' boxes. Check the details of your box to confirm the services included during your stay at Hotel Paradiso.
Is special attention given to the recipient of a gift box?
At Hotel Paradiso, the recipient of a gift box enjoys a tailor-made experience, with the possibility to choose their stay dates and customize their experience according to their wishes, in a unique place where cinema is everywhere.
Is a welcome drink included in my gift box?
The Hotel Paradiso gift boxes include drinks depending on the chosen option. For example, stays in the Junior Suite Paradiso or the Cinema Suite offer champagne glasses in the evening. The descriptions of the gift boxes specify the included services.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at Hotel Paradiso.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Hotel Paradiso offers unique cinematic experiences for unforgettable evenings.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. Delivery is immediate for the digital version, and the boxes are valid for all cinema rooms at Hotel Paradiso.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large purchases, with a customized quote based on the ordered volume at Hotel Paradiso.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates depending on the volume ordered. Our gift boxes provide a unique experience in a cinema-hotel in Paris, where each room transforms into a screening room. Enjoy an exceptional night at Hotel Paradiso.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply provide your order number and the new details. Changes are possible according to the conditions of your gift box at Hotel Paradiso.
How can I leave a review for my gift box?
You can share your feedback about your experience at Hotel Paradiso by logging into your customer account. Your reviews help us improve our offer, in this unique place where cinema is a way of life, at Hotel Paradiso.
How can I contact the store?
For any questions regarding your gift box or your stay, you will find the necessary information directly on our website or in the general terms and conditions of sale. Our cinema rooms and suites are equipped with a laser video projector and a 3-meter wide screen, offering a unique cinematic experience at our establishment, Hotel Paradiso.
Is there a dress code for the gift box?
At Hotel Paradiso, there is no strict dress code. You can come as you wish, whether it's for a movie night or a stay in one of our cinema rooms. Enjoy the Paradiso experience without any dress restrictions.
From what age can I get a treatment?
The minimum age to enjoy an experience at Hotel Paradiso depends on the specific conditions of each gift box. The establishment offers unique experiences for cinephiles, with rooms and suites equipped for total cinematic immersion. Enjoy the Paradiso experience.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Hotel Paradiso. The reservation conditions are specified upon purchase of the box, to ensure a unique cinematic experience at this Parisian hotel.
How can one access the hotel from the airport?
To reach Hotel Paradiso from the airport, you can choose public transportation like the metro or a taxi. The hotel is located in Paris, just a stone's throw away from Place de la Nation, making it easily accessible. Enjoy your stay at this unique hotel where cinema is a way of life, Hotel Paradiso.
Is the establishment accessible to people with reduced mobility?
Hotel Paradiso offers cinema-themed rooms and suites, but accessibility for people with reduced mobility is not explicitly mentioned. The establishment's facilities are designed to provide a unique cinematic experience, with projection equipment in each room. To learn about specific accommodations, it is recommended to refer to the conditions of Hotel Paradiso.
Are pets allowed in the establishment?
Hotel Paradiso is a unique place where cinema is everywhere, but it is not specified whether pets are allowed. For an optimal experience, it is advisable to verify this information directly with the Hotel Paradiso establishment.
Where can I find the menus?
The menus are available on the Hotel Paradiso website, where you can discover the options offered for your stay. Conditions may vary depending on the services chosen in our Hotel Paradiso establishment.
What are the hours of operation?
The schedules at Hotel Paradiso are designed to allow you to fully enjoy your cinematic experience at any time. The cinema is accessible 24/7, giving you the freedom to watch movies at your convenience. Enjoy this unique flexibility at Hotel Paradiso.
Is there parking available near the establishment?
Hotel Paradiso does not have a private parking lot, but several parking options are available nearby. You will thus be able to fully enjoy your cinematic stay at Hotel Paradiso.
What are the delivery methods for gift boxes/vouchers?
Hotel Paradiso's gift boxes are sent immediately by email after purchase, allowing the recipient to book their stay dates at their convenience. This digital delivery option is practical and instant, ensuring a unique cinema experience at Hotel Paradiso.
Is postal delivery offered?
We offer postal delivery of our gift boxes. The box is sent in digital format immediately, and the lucky recipient can then book their dates at Hotel Paradiso.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for unique experiences at Hotel Paradiso. Additional items' conditions are specified at the time of your gift box purchase.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a unique experience at Hotel Paradiso. The digital format is sent immediately after your purchase, while the physical format is shipped to the address of your choice. Enjoy the Paradiso experience.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for a pleasant unboxing experience. You can choose from different boxes to offer a unique night at Hotel Paradiso.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Hotel Paradiso. The e-gift box version is available via email, allowing for immediate delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, immediately after your purchase, at our establishment Hotel Paradiso.
Do you deliver gift boxes internationally?
Hotel Paradiso's gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with immediate digital dispatch for a custom experience at Hotel Paradiso.
What are the delivery times for gift boxes by mail?
Hotel Paradiso gift boxes are sent by mail within 48 hours after purchase. Delivery times then depend on postal services. Enjoy this unique cinematic experience at Hotel Paradiso.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The sending is immediate in digital format, and the beneficiary can book their dates at Hotel Paradiso.
Is express delivery available?
The sending of your gift box is immediate in digital format. The lucky recipient can then book their dates at Hotel Paradiso.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your gift box for Hotel Paradiso.
Can I receive my gift box by email or mail?
You can receive your Hotel Paradiso gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you can choose the option that suits you best when placing your order.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is immediate, as it is sent in digital format. This way, you can offer it to your loved ones without delay for a unique experience at Hotel Paradiso.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Hotel Paradiso remains valid. You can use it for a new booking according to the conditions of our Parisian cinema-hotel.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. Hotel Paradiso offers unique cinema rooms for an immersive experience, with projection screens larger than the beds, and private suites with access to current release films. Enjoy this cinematic experience at our Hotel Paradiso establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box depends on the availability and conditions of Hotel Paradiso. The cinema rooms and suites offer unique experiences, and the exchange may be possible according to the terms in effect at the time of booking. Hotel Paradiso.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase at our establishment, Hotel Paradiso.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hotel Paradiso.
Is there a cancellation period for gift box reservations?
The cancellation deadline for a reservation made with a gift box at Hotel Paradiso depends on the conditions specified at the time of purchase. Cancellation is possible according to these conditions, for a unique cinematic experience in our establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling a booking made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hotel Paradiso.
Can I convert my gift box into a gift card?
Hotel Paradiso's gift boxes cannot be converted into gift checks. You can use them to book a night or an experience at our unique cinema-hotel in Paris.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Hotel Paradiso offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. Our offers include unique experiences, such as nights in a cinema room or a private suite with screenings of current films. Discover our selection online to give your loved ones an unforgettable cinematic experience with Hotel Paradiso.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For groups, birthdays, or events like bachelorette and bachelor parties, Hotel Paradiso offers gift boxes tailored to these occasions. Our cinema rooms and suites provide a unique experience, perfect for sharing an unforgettable cinematic moment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered for Hotel Paradiso are official and guaranteed without intermediaries. We work directly with the establishment to provide you with authentic and unique experiences, such as nights in cinema rooms equipped with laser video projectors and 3-meter-wide screens. Enjoy this unforgettable cinematic experience at Hotel Paradiso.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Hotel Paradiso gift boxes are identical to those offered on site. You can thus fully enjoy the unique experience of this Parisian cinema-hotel, where each room transforms into a private screening room.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of Hotel Paradiso. The recipient of your gift box can choose from the experiences offered on site, such as a movie night in a room or a private suite, or even a karaoke session in the "La La Land" room.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer to Hotel Paradiso.
Is online payment secure?
The online payment for your gift box is secured by a banking data protection system. You thus benefit from the best direct rate for your purchase at Hotel Paradiso.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Hotel Paradiso.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience at Hotel Paradiso, but they are not specific to a particular establishment. Each box allows you to enjoy an overnight stay or a meal at our cinema-hotel in Paris, where each room transforms into a private screening room.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of Hotel Paradiso.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, for a custom experience at Hotel Paradiso.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Hotel Paradiso.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for Hotel Paradiso gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
You can find the history of your gift box purchases in your customer account. The reservation and usage conditions are specified at the time of purchase, at our establishment Hotel Paradiso.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. All these payment options are available for your purchase at Hotel Paradiso.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account for simplified tracking of your order at Hotel Paradiso.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you immediately receive your gift box in digital format to give to your loved ones. Enjoy this unique experience at Hotel Paradiso.
Can a promotional code be used?
You can use a promotional code for your gift box order. Check its validity and usage in the general terms and conditions of Hotel Paradiso.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The digital gift box is sent immediately, and the beneficiary can book their dates at Hotel Paradiso.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Hotel Paradiso establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when placing your order for the Hotel Paradiso gift box. This message will be included with the gift box to add a unique touch to your gift.
Can we add options to your gift box offers?
The Hotel Paradiso gift boxes can be customized according to the options offered for each experience. For example, you can choose between different cinema rooms or suites, and add services like champagne glasses or a continental breakfast. Discover the details of each gift box to create a tailor-made stay at Hotel Paradiso.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option when ordering online to enhance your gift set. This option is available for mail orders and allows you to personalize your gift for an even more memorable experience at Hotel Paradiso.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Hotel Paradiso offers unique experiences for a grand cinema evening, with options tailored to each event.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Hotel Paradiso.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Hotel Paradiso paper gift box, a duplicate can be sent to you subject to availability. The Hotel Paradiso gift box is valid for all our cinema rooms and offers a unique cinema experience in Paris.
Can partially used gift boxes be refunded?
Partially used Hotel Paradiso gift boxes cannot be refunded. The terms of use are specified at the time of purchase for a customized experience in our cinema-hotel in Paris.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from Hotel Paradiso offer flexibility to customize the cinematic experience in Paris.
Does the right of withdrawal apply to the purchase of a gift box?
The Hotel Paradiso gift box is non-refundable and non-exchangeable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms of sale indicated at the time of purchase. At Hotel Paradiso, gift boxes offer a unique cinema and accommodation experience, with options for a custom night or stays in cinema rooms.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of Hotel Paradiso.
Can I get a refund for a gift box if I change my mind after purchase?
The Hotel Paradiso gift boxes are non-refundable after purchase. Please verify your choice before finalizing your order at our establishment, Hotel Paradiso.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. Hotel Paradiso offers unique cinema rooms and suites for an unforgettable cinematic experience.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit is issued according to the specific conditions of the Hotel Paradiso establishment.
How can I redeem the cashback?
The kitty is available as a gift card for a custom experience at Hotel Paradiso. It allows you to freely choose a unique night in the cinematic universe of Hotel Paradiso.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At Hotel Paradiso, you benefit from a refund within 14 days from the date of purchase, provided that the gift box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hotel Paradiso are neither exchangeable nor refundable. They offer a unique cinema and accommodation experience in Paris, with rooms that can be transformed into private screening rooms. The terms of use are specified at the time of purchase, at our establishment Hotel Paradiso.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when booking at Hotel Paradiso.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of Hotel Paradiso. To experience a unique stay in our cinema rooms, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at Hotel Paradiso.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at Hotel Paradiso, you will need the number of your gift box. This number is essential to validate your reservation at our establishment.
Can I use my gift box on the weekend?
The use of your gift box at Hotel Paradiso on the weekend depends on the establishment's availability. Check the conditions of your gift box and book your dates directly with Hotel Paradiso.
Can I use my gift box on holidays?
The use of your gift box at Hotel Paradiso is possible on holidays, subject to the establishment's availability. Enjoy a unique cinematic experience in one of our rooms or suites equipped with a laser video projector and a 3-meter wide screen, at Hotel Paradiso.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability at Hotel Paradiso. You can book your dates directly with the establishment, which will offer you the available slots according to the conditions of your gift box.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with Hotel Paradiso, which offers a unique cinematic experience in its rooms and suites equipped with projectors and projection screens.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at Hotel Paradiso. Reservations are made directly with the establishment, which will guide you according to availability and the conditions of your gift box.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at Hotel Paradiso. The establishment will guide you through the booking process and inform you about availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for another one of equal or lesser value, according to the conditions of Hotel Paradiso.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as extra movies or dining services, are at your expense. Enjoy your cinematic experience at Hotel Paradiso to the fullest.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at Hotel Paradiso.
Can my gift box be used all at once?
Your gift box can be used once for an exceptional night at Hotel Paradiso. Check the conditions specified at the time of purchase to confirm the terms of use of your gift box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at Hotel Paradiso, a unique cinema-hotel in Paris where each room transforms into a private cinema.
Is my gift box valid in only one establishment?
Your gift box is valid only at Hotel Paradiso, a unique cinema-hotel in Paris where each room transforms into a private cinema. Enjoy an unforgettable cinematic experience at this establishment dedicated to cinephiles.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability at the time of your reservation, with an additional charge to be expected. Our cinema suites offer a unique experience with a private screening room and access to currently showing films. Take advantage of this opportunity to have an unforgettable night at Hotel Paradiso.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, during your stay at Hotel Paradiso.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Hotel Paradiso according to the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hotel Paradiso, you may be asked for a piece of identification. This unique Parisian cinema-hotel offers you an immersive experience in its rooms that can be transformed into private cinema screens.
Do you accept pets?
Hotel Paradiso does not allow pets in its rooms and cinema suites.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Hotel Paradiso, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, as indicated at the time of purchase.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at Hotel Paradiso, you do not need to create a customer account. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability at Hotel Paradiso. This way, you can enjoy several nights or cinematic experiences at your own pace.
What are the check-in and check-out times?
The check-in and check-out times at Hotel Paradiso are flexible to allow you to fully enjoy your cinematic experience. You can watch your favorite movies in the comfort of your cinema room or private suite, transformed into a screening room. These details will be confirmed upon your reservation for a tailored stay at Hotel Paradiso.
What services are included in a gift certificate?
The services included in an Hotel Paradiso gift voucher depend on the chosen package. Some options include an overnight stay in a cinema room or suite, current release films, champagne, and a continental breakfast. For a custom experience, the open amount starting from 150€ allows you to enjoy all the cinema rooms at the Hotel Paradiso establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from Hotel Paradiso offers a choice among predefined experiences, such as an overnight stay in a cinema room or a cinema evening, while a voucher with a free amount allows you to pay for a service up to the chosen amount, for a custom experience at our Hotel Paradiso establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to learn about the details of the experience at Hotel Paradiso.
How do I use a gift box during booking?
To use your gift box at Hotel Paradiso, simply mention your unique code during the booking. Specific conditions are detailed at the time of purchase, within our establishment Hotel Paradiso.
Can the gift box be transferred to a third party?
The Hotel Paradiso gift box can be given to a third party. Simply enter the recipient's name during the order or change the assignment directly on the website after purchase. Enjoy the unique experience of Hotel Paradiso.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At Hotel Paradiso, gift boxes offer a unique cinema and accommodation experience in Paris, with rooms and suites equipped for total immersion in the seventh art.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment, Hotel Paradiso.
What is the validity period of a gift box?
The validity period of an Hotel Paradiso gift box is 1 to 3 years, depending on the type of box chosen. This period is indicated in the general terms and conditions of each box, available at the time of purchase.
Are children allowed?
Hotel Paradiso is a unique place dedicated to cinephiles, where each room is equipped for an immersive cinema experience. Children are welcome to share this cinematic moment in our Hotel Paradiso establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The value of the gift box is valid for one night on site, including the services offered. If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the Hotel Paradiso establishment.
Is the spa access private?
Access to the spa is not mentioned among the services included in the Hotel Paradiso gift boxes. However, to fully enjoy your cinematic experience, you can take advantage of the rooms transformed into private cinema rooms, with laser video projector and a 3-meter wide screen, at our Hotel Paradiso establishment.
What types of gift boxes do you offer?
We offer gift boxes for unique stays at Hotel Paradiso, combining cinema and comfort. You can give nights in cinema rooms or private suites, with amenities like current films, champagne, and breakfasts. These experiences are designed for cinephiles, with various options according to your preferences, at Hotel Paradiso.